Shipping and Returns Policy
Delivery of products of the APL trademark is carried out by postal or various courier services, and the buyer can also independently receive it at the representative office of the APL Group of Companies and at regional service centers.
RETURN PROCESS 7.0
This APLGO Return Process (hereinafter - the Return Process) applies to all information posted on the websites: aplgo.us, usaplgo.com, aplgo.com, backoffice.aplgo.com, shop.aplgo.com, photo.aplgo.com, aploffice.com, aplgo.me and other sites of the company (hereinafter referred to as the Site).
A. All returns, whether by a Customer or Independent Associate, must be made as follows:
I. Obtain Return Merchandise Authorization (“RMA”) from the Company;
II. Ship items to the address provided by the Company Customer Service Department when you are given your RMA;
III. Provide a copy of the invoice with the returned products or service. Such invoice must reference the RMA and include the reason for the return; and IV.
Ship back product in the exact same manner as it was delivered, meaning the packaging should be the exact same.
All returns must be shipped to the Company pre-paid, as We do not accept shipping collect packages. We recommend shipping returned product by UPS or FedEx with tracking and insurance as risk of loss or damage in shipping of the returned product shall be borne solely by the Customer or Independent Associate. If returned product is not received at the Company Distribution Center, it is the responsibility of the Customer or Independent Associate to trace the shipment and no credit will be applied. If a product is received in damaged or defective condition, the Company will cover all shipping charges by providing a shipping label.
Proof of the defective product must be submitted via photograph to our shipping support staff via email to USA-Shipping@APLgo.us .
D. The return of $400 or more of products accompanied by a request for a refund within a single calendar year by an Independent Associate may constitute grounds for involuntary termination.
DUTY TO PROVIDE SALES RECEIPTS:
A. Independent Associates must provide the customer with two copies of a completed retail sales receipt at the time of the sale. All blanks in the section referring to the three-day Refund Policy on the back of the receipt must be completed.
B. The front of the retail sales receipt should be completed and include the items ordered, the amount of sale, and the customer's name, address, and telephone number. The back of the retail sales receipt should be completed to include the date of the sale, the date of the third business day after sale, the name of the Independent Associate’s, business address, and business telephone number.
C. The first copy is the customer's receipt of the purchase. The customer should sign and date the back of the second copy and return it to the We if a refund is requested. The third copy is the Independent Associate's receipt of the purchase. If the customer prefers, an Independent Associate may, at his or her discretion, make a product exchange instead of a refund.
D. Independent Associates should keep copies of all retail sales receipts on file for at least six years. The amount of sales tax collected must be recorded on the retail sales receipt form.